Exchange and return policy

We want you to love what you ordered. If something isn't right, we're here to help — please read below before starting a return or exchange.

Return window

You have 14 days from the delivery date to request a return or exchange. Requests made after this period will not be accepted. The delivery date is determined by your carrier's tracking information.

Eligible items

Items must meet all of the following conditions:

Unworn, unwashed, and in original condition
Tags attached and original packaging included
Not a final sale or promotional item (marked at checkout)
Not a customized or made-to-order piece

Return shipping costs

Defective or wrong item

Balddoria covers all return shipping. We'll send a prepaid label or reimburse verified shipping fees.

Change of mind or size

The customer is responsible for return shipping. We recommend using a trackable service.

Exchanges

We offer exchanges for a different size or color of the same product, subject to availability. If the item is out of stock, we'll issue a store credit or full refund.

Refunds

Once we receive and inspect the item, we'll notify you by email. If approved, a refund will be issued to your original payment method within 7–10 business days.

Original shipping costs are non-refundable unless the return is due to a defect or our error. Customs duties and import taxes are non-refundable by Balddoria.

How to start a return or exchange

Email us at returns@balddoria.com with your order number and reason
Our team will respond within 2 business days with instructions
Ship the item back using the method we indicate
We'll process your refund or exchange once the item is received

International orders

Customers are responsible for any import duties, taxes, or customs fees
Balddoria is not responsible for delays caused by customs processing
If a package is refused or undeliverable, return shipping costs will be deducted from the refund