How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your package in real time.

How long does international shipping take?

Delivery times vary by destination. Most international orders arrive within 7–20 business days after dispatch, depending on local customs processing.

Will I be charged customs or import taxes?

Customs duties and import taxes may apply depending on your country. These fees are determined by your local customs authority and are the customer's responsibility.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. After that, the order may already be in processing. Contact us as soon as possible at hello@balddoria.com.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn and in original condition. See our Exchange & Return Policy for full details.

My item arrived damaged. What do I do?

We're sorry to hear that. Please email returns@balddoria.com with your order number and photos of the damage within 14 days of delivery. We'll make it right.

Do you offer size exchanges?

Yes. If your size isn't right, contact us within 14 days of delivery. Exchanges are subject to stock availability.